Measures for handling market complaints and reports-drafts

SAMR drafted the Procedures for Handling Complaints and Reporting in Market Supervision and Management on the basis of integrating systems of the former departments of industry and commerce, quality inspection, pharmaceuticals, price supervision and intellectual property rights, which unified the connotation of complaint reporting and clarified their respective procedures. Complaints refer to the act of requesting the market supervision authorities to settle disputes concerning consumers ‘rights and interests via administrative mediation procedure; reporting refers to the act of reflecting suspected illegal clues to the market supervision authorities. To conduct administrative interviews, investigations or punishment under one of the following circumstancesRead More →

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